Shipping

Shipping Policy

Welcome to BoxAndBuy.com! We are dedicated to delivering your orders accurately, in good condition, and on time. Below are the details regarding our shipping policies to ensure you have a clear understanding of our processes.

1. General Information

• Processing Time: All orders are processed within 24-48 hours. Orders placed on weekends or public holidays will be processed on the next business day.
• Business Days: Our business days are Monday through Friday, excluding public holidays.

2. Shipping Methods and Costs

• Standard Shipping: Delivers within 5-9 business days. We offer free standard shipping on orders over $50. For orders under $50, a flat rate of $5.99 will be applied.
• Express Shipping: Delivers within 3-5 business days. The cost for Express Shipping is $9.99 regardless of order size.
• Next Day Shipping: Delivers within 2 business days. This premium service is available at a cost of $19.99.

3. International Shipping

• We offer international shipping to select countries. Shipping costs for international orders will be calculated at checkout based on the destination and the weight of the package.
• International customers are responsible for customs duties, taxes, and other fees incurred.

4. Tracking Your Order

• You will receive an email with tracking information once your order has been shipped. Use this information to track your order via our website or the shipping carrier's website.

5. Shipping Restrictions

• We do not ship to P.O. Box addresses.
• Some items may have specific shipping restrictions due to their size or regulatory requirements.

6. Missed or Refused Shipments

• If you are not available to receive your delivery, the carrier may leave a card with re-delivery or local depot collection instructions.
• If delivery is refused or returned due to an incorrect or inaccurate address, additional shipping fees may be charged.

7. Damaged or Lost Packages

• Contact us within 5 days of delivery if you suspect your package has been damaged in transit or is lost. We will work swiftly to address the issue.

8. Changes to Order

• Contact our customer service team directly to make any changes to your order after placement. We will do our best to accommodate your needs, subject to our processing timeline.

9. Contact Us

For any questions or concerns about your order or our shipping policy, our customer support team is ready to assist you:

• Email: care@boxandbuy.com
• Phone: 1-800-BOX-BUY
• Hours: Monday to Friday, 9 AM to 5 PM EST

Thank You for Choosing BoxAndBuy!